FAQs
Air Conditioning FAQ
What types of air conditioning systems are commonly serviced?
A variety of air conditioning systems of all the major brands are commonly serviced, including central air conditioners, ductless mini-splits, heat pumps, and packaged units.
How often should an air conditioning system be maintained?
It is generally recommended to have your air conditioning system maintained at least once a year for optimum performance and reliability.
What are the benefits of regular AC maintenance?
Regular AC maintenance helps ensure:
- Safe operation to protect your family and home
- Optimal performance
- Increased energy efficiency
- Extended system lifespan
- Prevention of untimely costly repairs
- Keeps the Manufacturer’s Warranty in good standing
How can I improve the energy efficiency of my air conditioner?
To improve energy efficiency, regularly clean or replace air filters, ensure proper insulation, use a programmable thermostat, and schedule regular maintenance checks.
Why might an air conditioner be blowing warm air?
An air conditioner may blow warm air due to issues such as low refrigerant levels, a dirty air filter, a malfunctioning thermostat, or a blocked or dirty condensing unit.
What should I do if my AC system stops working?
If an AC system stops working, check the thermostat settings, inspect the circuit breaker, and ensure the air filter is clean. If the problem persists, contact a professional technician.
How do I know if I need to repair or replace my air conditioner?
Deciding whether to repair or replace your air conditioner depends on several factors, including the age of the system, the cost of the repair, how often it has needed service, and how efficiently it is running.
If your system is relatively new, has been reliable, and the repair is minor, repairing it may be the best option. However, if your air conditioner is older, breaking down frequently, struggling to keep your home comfortable, or causing higher energy bills, replacement may be worth considering.
At Premier, we use the 4K Rule as a simple rule of thumb when helping homeowners evaluate repair versus replacement. To use it, multiply the estimated repair cost by the age of your system. If that number is over $4,000, it does not automatically mean you need to replace your air conditioner, but it is a good point to start including replacement as part of the conversation.
Our goal is to help you understand your options clearly so you can make the best repair vs. replace decision for your home, comfort, and budget.
What are signs that an AC unit needs repair?
Signs include unusual noises, weak airflow, inconsistent temperatures, frequent cycling, and higher energy bills.
Are emergency air conditioning repair services typically offered?
Yes. Premier offers emergency air conditioning repair services for urgent situations. Availability may vary, and after-hours or priority emergency service may at times be limited to Premier ESA Maintenance Club Agreement members.
Please contact us directly if you are experiencing an urgent cooling issue, and our team will help determine the fastest available service option.
How long does it typically take to install a new air conditioning system?
The installation of a new air conditioning system typically takes one to two days, depending on the complexity of the job. A specific timeline can be given when working with one of our comfort advisors to design a system that will properly address all of your comfort needs.
Are there often rebates or incentives for installing a new, energy-efficient AC system?
Yes. There are often rebates, discounts, and incentives available when installing a new, energy-efficient air conditioning or HVAC system. These offers may come from gas and electric utility companies, equipment manufacturers, or Premier’s own company programs.
In some cases, combined incentives may total over $8,000, depending on your utility provider, the type of equipment being installed, manufacturer promotions, and current program requirements.
Because available rebates and incentives can change throughout the year, we recommend visiting our promotions page or contacting Premier directly for full details.
Our team can help you review current promotions and determine which rebates or incentives your new system may qualify for.
Are financing options often available for new air conditioning systems?
At Premier we are dedicated to offering flexible payment options for the replacement of residential air conditioning and HVAC systems. Our finance partners offer many different payment terms to fit your needs including affordable low monthly payments, 0% options, and more. Get pre-qualified now by applying here
How do I schedule an appointment for air conditioning services?
You can schedule air conditioning service with Premier in the way that works best for you. Call or text us, use our website chat or web form to book online, or schedule through your customer portal.
Heating FAQ
What types of heating systems are commonly serviced?
A variety of heating systems of all the major brands are commonly serviced, including gas and oil furnaces, heat pumps, boilers, and ductless mini-splits.
How often should a heating system be maintained?
It is generally recommended to have your heating system maintained at least once a year for optimum performance and reliability.
What are the benefits of regular heating maintenance?
Regular heating maintenance helps ensure:
- Safe operation to protect your family and home
- Optimal performance
- Increased energy efficiency
- Extended system lifespan
- Prevention of untimely costly repairs
- Keeps the Manufacturer’s Warranty in good standing
How can I improve the energy efficiency of my heating system?
To improve energy efficiency, regularly clean or replace air filters, ensure proper insulation, use a programmable thermostat, and schedule regular maintenance checks.
Why might a heating system not produce enough heat?
Insufficient heat may be due to a dirty filter, thermostat issues, low fuel levels, problems with the pilot light or ignition system, or a blocked or dirty condensing unit.
What should I do if my heating system stops working?
Check the thermostat, ensure the circuit breaker is on, and inspect the pilot light or ignition system. If the issue persists, contact a professional technician.
How do I know if I need to repair or replace my heating system?
Deciding whether to repair or replace your heating system depends on several factors, including the age of the system, the cost of the repair, how often it has needed service, and how efficiently it is running.
If your system is relatively new, has been reliable, and the repair is minor, repairing it may be the best option. However, if your heating system is older, breaking down frequently, struggling to keep your home comfortable, or causing higher energy bills, replacement may be worth considering.
At Premier, we use the 4K Rule as a simple rule of thumb when helping homeowners evaluate repair versus replacement. To use it, multiply the estimated repair cost by the age of your system. If that number is over $4,000, it does not automatically mean you need to replace your heating system, but it is a good point to start including replacement as part of the conversation.
Our goal is to help you understand your options clearly so you can make the best repair vs. replace decision for your home, comfort, and budget.
What are the signs that my heating system needs repair?
Signs include unusual noises, weak airflow, inconsistent temperatures, frequent cycling, and higher energy bills.
Are emergency heating repair services often offered?
Yes. Premier offers emergency heating repair services for urgent situations. Availability may vary, and after-hours or priority emergency service may at times be limited to Premier ESA Maintenance Club Agreement members.
Please contact us directly if you are experiencing an urgent heating issue, and our team will help determine the fastest available service option.
How long does it typically take to install a new heating system?
The installation of a new heating system typically takes one to two days, depending on the complexity of the job. A specific timeline can be given when working with one of our comfort advisors to design a system that will properly address all of your comfort needs.
Are there often rebates or incentives for installing a new, energy-efficient heating system?
Yes. There are often rebates, discounts, and incentives available when installing a new, energy-efficient heating or HVAC system. These offers may come from gas and electric utility companies, equipment manufacturers, or Premier’s own company programs.
In some cases, combined incentives may total over $8,000, depending on your utility provider, the type of equipment being installed, manufacturer promotions, and current program requirements.
Because available rebates and incentives can change throughout the year, we recommend visiting our promotions page or contacting Premier directly for full details.
Our team can help you review current promotions and determine which rebates or incentives your new system may qualify for.
Are financing options often available for new heating systems?
At Premier we are dedicated to offering flexible payment options for the replacement of residential heating systems. Our finance partners offer many different payment terms to fit your needs including affordable low monthly payments, 0% options, and more. Get pre-qualified now by applying here
How do I schedule an appointment for heating services?
You can schedule heating service with Premier in the way that works best for you. Call or text us, use our website chat or web form to book online, or schedule through your customer portal.
Premier FAQ
Do you offer a maintenance agreement program?
Yes. Premier offers an Energy Savings Agreement, or ESA Club Membership, designed to help protect your heating and cooling investment while keeping your system running safely, efficiently, and reliably.
Our maintenance agreement program includes routine system maintenance and exclusive member benefits, helping reduce the risk of unexpected breakdowns, improve system performance, and give you added peace of mind throughout the year. For added convenience, the ESA Club Membership is available with either a one-time yearly payment or a low monthly payment option.
What is our ESA Club?
Premier’s Energy Savings Agreement Club, also known as the ESA Club, is our maintenance agreement program designed to help keep your heating and cooling systems running safely, efficiently, and reliably throughout the year.
Members receive exclusive promotional offers and benefits, including priority scheduling, discounts on parts and labor, multi-system discounts, and a lifetime repair guarantee on qualifying repairs.
The ESA Club is a great way to stay ahead of unexpected breakdowns, extend the life of your equipment, and enjoy added savings and peace of mind as a Premier customer.
Do you offer financing on repair services?
Yes, we offer financing on repair services for jobs totaling $500 or more. We understand that unexpected repairs can be a financial burden, and we never want the cost to stand in the way of your home's comfort and safety. Get pre-qualified now by applying here
