Reviews
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Check out more of our reviews below from satisfied customers:
Original review: (2 stars) Not thrilled. I had a new water heater installed yesterday & still have no hot water >24 hours later. Someone will be coming out, hopefully tomorrow. Also had a new HVAC system installed. The team was great: very respectful & cleaned up well. Left a few sharp pieces of metal in the driveway. Frustrated that I was told a different filter size would be needed, but it's the same size as my last unit. Fortunately, I rescued my old reusable filter from the discard pile out front. I didn't manage to rescue a functional sump pump.
Can't give a high rating for a new water heater that provides no hot water even after a full day.
Update: I had hot water the next day after a technician installed a circuit breaker for higher amperage. 16 days later a pair from the original crew installed an even higher amperage circuit breaker and replaced the wiring to bring the water heater up to specifications. They also brought a lovely baked treat as an apology. No charge for the follow up fixes.
The technician was very professional and completed the work in a very timely manner
Alex did great work and a fine job explaining his rationale for each step before completing the updates and repairs.
Professional, on time, great work.
Great service for a basic maintenance visit. Even found an old filter hidden in my systems that was left behind by the previous installer
I had an exceptional first HVAC tune-up in our new home. Brandon provided me with a clear diagnosis of my systems and even removed a mouse from the p-trap in my attic. He was friendly, knowledgeable and represented the company very well. I will be sure to continue maintaining my systems with Premier in the spring.
The service technician was pleasant, professional, and thorough for our maintenance appointment. He took time to explain everything he did, and answered some questions I had as well.
Routine fall maintenance was done, always by a competent, professional technician. Great for peace of mind heading into the winter months. Nice young man.
