We have answers for your frequently asked questions.

Premier HVAC Services LLC in Greencastle can answer all your HVAC-related questions. Before you get on the phone, check to see if we already responded to your question online. If you don’t see your question on the list or want more information on a particular topic, give us a call at 717-597-9900 . Our experts can offer you the information you’re looking for in an instant.

Why is regular maintenance important?

Like any product you want to keep in good shape, HVAC equipment requires proper care in order to provide the greatest benefits. Trained experts can service your heating and cooling products to make sure they’re working at their maximum potential and help prevent more pricey repairs in the middle of the hottest or coldest months of the year.

What is two-stage heating?

Two-stage heating allows the furnace to heat at two levels of output: high for cold winter days and low for mild ones. About 80 percent of the time, your home’s heating requirements can be met when the furnace is left on the low setting, enabling your two-stage unit to operate for longer periods of time. Two-stage units also provide more even heat distribution, fewer temperature swings, quiet operation, improved air filtration and energy efficiency.

How does Precise Comfort™ technology work?

Precise Comfort™ technology is an operating and control system used in Lennox furnaces. The technology can automatically adjust heat by increments as tiny as 1 percent, boosting energy efficiency and helping you experience precise comfort.

How will my new furnace work differently from my old one?

Modern furnaces are developed with a number of innovative features older furnaces don’t have. Today’s heating systems give you more even heating and are better at controlling airflow. Although the air coming out of your vents may seem cooler than your old furnace, the airflow is much better and more efficient.

Another benefit of modern furnaces is their ability to work with other HVAC products as part of a high-efficiency whole home comfort system. When combined with a high-efficiency air conditioner, furnace blowers can more easily accommodate add-on cooling. Other innovations, such as Precise Comfort™ technology and variable speed motors, will help your furnace run more efficiently and quieter than ever.

How can I reduce my energy costs?

Lennox offers a number of HVAC products with high efficiency ratings, which can help reduce the amount of energy they require to work40]. Aside from picking products that have received Energy Star® certification or achieved high SEER ratings for air conditioners or AFUE ratings for furnaces, you can consider the following:

  • Maintenance – making sure your system gets regular maintenance by a trained professional can keep your system running at its peak performance.
  • Zoning – zoning systems permit you to only heat or cool only targeted areas of your home, so you won’t have to pay to heat or cool spaces that you don’t usually use.
  • Programmable thermostats – using a programmable thermostat allows you to set the temperature in your home around your schedule. They can be programed to offer you the comfort you desire when you’re home, and increase or decrease the temperature while you’re away, helping you save on heating and cooling costs.

Why should I buy from Lennox?

There are a number of reasons to choose Lennox, but the top three are:

  • Lennox is a name you know and trust – known across the world for quality HVAC products, you can rest assured Lennox will provide you with high quality equipment.
  • Innovative and high quality products – Lennox has been on the cutting edge of innovation in the heating and cooling industry for years. High quality furnaces, air conditioners and home comfort systems include innovative features to help your home stay more comfortable and energy efficient.
  • Reputation of excellence – high quality products are not the only arena Lennox excels in. Lennox dealers, like Premier HVAC Services LLC, offer high quality service at all times, from your first consultation to your routine maintenance appointments.

What can I do to improve my home’s indoor air quality?

Strategies to boost your indoor air quality can be as easy as vacuuming your home to something as large as adding a new ventilation system. Overall, good IAQ has four strategies:

  • Eliminate – lessen the pollutants floating in your air by cleaning your home regularly, particularly vacuuming carpet, washing linens and safely storing household chemicals.
  • Ventilate – make sure your home is well-ventilated to move airborne pollutants out of your home. In newer homes, well-done insulation will prevent ventilation, so Lennox systems such as the Healthy Climate® ventilation system can help. These systems bring fresh air from outside into your home and direct the stale air out.
  • Clean – proper air filters, such as our Healthy Climate® air filters, will ensure even the smallest particles don’t get through and are let out into your home. Germicidal lights can kill the germs that do make it through, and purification systems like the PureAir™ will help get rid of odors and chemical vapors.
  • Monitor – keep your humidity levels in check with a programmable thermostat. High temperatures and humidity levels can increase concentrations of mold, mildew and germs. A programmable thermostat will ensure your home is comfortable without letting humidity run rampant.

How does an air conditioner work?

Lots of homeowners believe that air conditioners make it cooler in your house, but it actually removes the heat from your house, directing the hot air outside. That hot air flows across a cold indoor coil where refrigerant in the lines sends the heat to the coil in your outdoor unit, releasing the hot air outside. This process continues until the indoor temperature reaches the temp that was set on your thermostat.

What is the minimum energy efficiency standard for air conditioners in my state?

Due to the increasing amount of energy used by heating and cooling systems, the Department of Energy (DOE) increased the minimum efficiency levels for air conditioners, heat pumps and packaged units manufactured after January 1, 2015. These levels are determined by region and carry varying requirements based on your location. Premier HVAC Services LLC will be able to answer any questions you may have regarding these minimum requirements and let you know what choices are available when you’re in the market for a replacement system.

What size equipment do I need for my home?

There are a few ways to determine what size system is the best fit for your home, but the most reliable way to size a system is by having your local Premier HVAC Services LLC technician come out and perform a load calculation. This calculation considers your home’s: square footage, insulation value, amount of insulation, and a handful of other factors.

What is two-stage cooling?

Two-stage cooling means that your cooling unit has two levels of operation. When summer is its warmest, the high setting kicks in, and when it’s cooler or more mild, it operates on the low setting. Usually, the lower setting can take care of your cooling needs, but even when the high setting starts up, you may not realize it because it can produce such even temperatures for your comfort. This can also mean a quieter cooling system, greater efficiency and better humidity control.

Why is my system freezing up?

Your system could be freezing up for a variety of reasons, but the most typical are dirty filters, low refrigerant, a dirty evaporator coil and/or a faulty blower motor. Changing a filter is something homeowners take care of; however, you’ll need to call the professionals at Premier HVAC Services LLC at 717-597-9900 for other problems or if you have other questions or concerns.

What is the best thermostat to use for my cooling system?

Picking the best thermostat for your cooling system comes with a lot of considerations. That’s why it’s nice to have such a great variety of choices from Premier HVAC Services LLC. Whether you’re searching for a programmable or non-programmable thermostat or want to join the smart home trend, there are a variety of thermostats that you have to choose from. Some thermostats will depend on what type of heating and cooling system you have, but the experts at Premier HVAC Services LLC will be able to help determine what options are best for your needs and your budget.

What is a heat pump?

Heat pumps can be a bit confusing due to their name, but they actually take care of both your heating and cooling needs throughout the year. When it’s hot outside it runs like an air conditioner in that it removes heat from your home, but when it cools off, the process gets reversed and it collects heat from outside and brings it inside. Heat pumps are also very efficient, and could produce up to two or three times more heat than the energy it uses.

When replacing the outdoor unit, should the indoor unit also be replaced?

Of course we suggest you also replace your indoor system, but this is why:

  • All outdoor cooling systems have a matching indoor unit that they are designed to work with to ensure efficient performance. When they aren’t paired with the other part as a total system, efficiency can be affected.
  • As with most products, advancements have brought about newer, more efficient ways of doing things. Heating and cooling systems are no different. These developments most importantly include better heating and cooling efficiency, but also consist of improved air handling, filtering and noise pollution reduction to name a few.
  • Heating and cooling systems that are more than 10-15 years old typically need to be replaced. Not only do they feature outdated technology, but they are also less efficient than more recent models. Buying a new indoor unit at the same time means you’ll have a matched system to provide you with improved comfort and efficiency for years to come.